Keeping COVID-19 at Bay

Health and Safety are Still a Priority

We couldn’t be more relieved, overjoyed or appreciative to that PARC residents and staff have now been fully vaccinated with two doses of COVID-19 vaccine!*

We’re very proud that throughout the pandemic, PARC remained 100 percent up and running, by following the most stringent quality health and safety protocols. Residents have been able to count on continuing access to PARC’s extensive roster of activities, programming and dining services, secure in the knowledge that PARC staff have been taking all steps necessary to protect their health and well-being. This will continue as B.C. rides out the remainder of the COVID-19 wave.

Visitor Information

All visitors must follow PARC’s COVID protocols when visiting and be double-vaccinated. We also require all visitors to complete an online General Disclosure Form before entering one of our residences.

New COVID Variants and Additional Vaccinations


As new COVID variants emerge in B.C., PARC will be closely following information and advice provided by the B.C. Centre for Disease Control. Currently, we know that around the world, the Pfizer-BioNtech, Moderna, and AstraZeneca/COVISHIELD vaccines have been proven to provide good protection against the Alpha, Gamma and Delta COVID variants, all of which are common in B.C. – especially against severe outcomes. The BCCDC is monitoring emerging variants and will continue to keep the public apprised. Booster shots may be required to maintain vaccine efficacy, but we will make PARC residents aware once we have more information from BC Health officials.

Proof of Vaccination


B.C. recently announced the creation of a Vaccine Card program for BC residents. You will be required to produce this proof of vaccination to access MOST services, businesses and recreational events outside of PARC to help protect other people from COVID-19. You can access your Vaccine Card through the secure website and save a copy to your phone. Those who can’t access the website can access their card by calling 1-833-838-2323, or visiting the nearest Service B.C. location. To access your Vaccine Card, you will need to provide your full name, date of birth and personal health number.

Getting Back to Normal


With PARC residents and staff members fully vaccinated, we’re back to most of our residents’ favourite features and activities:

  • Dining options. PARC residents can host family and friends in indoor dining areas, on dining patios and for meals in their suites.
  • In-suite visits. Whether it’s inside your suite or on your sun-soaked balcony, family and friends are welcome to visit, as long as they too are double-vaccinated.
  • Public tours. Tours of our buildings, luxurious suites, well-equipped amenity spaces and lush gardens are in full swing! Prospective residents can participate as long as they have been double-vaccinated. Masks are mandatory for visitors in all resident amenity spaces. Unvaccinated prospective residents can tour our residences virtually, using our website or by contacting one of our sales team members for our exclusive virtual tour program.
  • More bus trips to events, activities and attractions. We’ve added back more outings, and we’re allowing more spots on each tour, so that more residents can participate. See your community’s activity calendar for more.
  • More in-residence events. We now offer an enhanced roster of art and culture programs and events at all PARC communities, by fully vaccinated entertainers, speakers and instructors. Capacities will align with B.C. COVID-19 protocols.

PARC Suite and Amenity Tours


Full suite and amenity tours are available at all PARC Retirement Living residences for prospective residents. Tours are by appointment or drop-in. All tour participants must be double-vaccinated and wear a mask throughout the tour.

We follow several other tour protocols to keep participants safe:

  • Group size limit Each potential resident (or couple) may be accompanied by a maximum of two family members or friends. We encourage other family members to “ride along” using FaceTime or other video-calling apps. Virtual tours and photos are also available.
  • Declaration form All members of the touring party are required to sign a declaration form stating they’re in good health, or provide proof of full vaccination.
  • Extra sanitization The show suite and other areas visited are cleaned before each tour. Hand sanitizer is available for visitors to use.

Risk Mitigation


Continuing sanitization
We are still following sanitizing procedures in all PARC residences, focusing on common areas and high-frequency touch points, such as reception desks and elevators.

Mandatory masks for PARC employees
PARC continues to have a mandatory mask policy for all staff. For residents, mask-wearing is optional.

Visitor Information and Requirements


Home support services
PARC is an independent living provider; however, some of our residents may require assistance from home support services. These residents can arrange their support services on a private-pay basis with a third-party provider, or through a funded relationship with the local health authority. These are similar to the services seniors might receive if they lived in their own homes. All care providers must follow PARC’s COVID protocols when visiting and be double-vaccinated.

Outdoor family dining year-round
We currently offer an “al fresco” family dining option that allows residents and their loved ones to enjoy meals together on our intimate dining patios. This dining experience is by reservation only. All dining visitors must be double-vaccinated.

Indoor dining with friends and family
PARC families can make reservations for resident and family indoor dining by contacting the front desk. Family members will then receive information on access and protocols within the dining area. Only vaccinated visitors will be allowed in the indoor dining rooms.

In-suite visits
Fully vaccinated visitors are welcome to visit residents in their suites. All visitors must check in at the reception area and wear a mask while in the building.

Resident Services


Social activities and online connections
With PARC residents fully vaccinated, WE have been increasing social group programs, events and cultural activities, to keep our residents thriving and enjoying their favorite activities. We continue to offer virtual programming, on topics ranging from EMOTIONAL WELLNESS and mindfulness to art and culture. We have also added back excursions, events and bus trips so that residents can enjoy activities such as scenic drives to exciting new destinations.

PARC’s popular Shared iPad Program, which helps residents who do not own a digital device connect with their loved ones, will continue. Each PARC residence has numerous iPads, which can be signed out at reception. The iPads are available in 45-minute blocks, with 15 minutes allocated between bookings to ensure ample time for return and sanitizing. Our Active Living Managers host regular technology lessons to help residents learn how to get connected online and use iPads, laptops and video-conferencing apps.

Health and Wellness Support
Our Wellness team is available to assist residents 7 DAYS A WEEK, and can dispatch an emergency response as needed. Each residence has a dedicated, onsite Wellness Nurse who is available to consult on health concerns, including COVID testing and vaccination-related issues. If additional personal or health support is required, the Wellness Nurse can provide options and information to help residents and families take well-informed next steps.



COVID Response Content
In response to COVID-19, we have been actively creating content on COVID-related issues to help seniors stay informed and connected. This includes everything from safety tips to recommended indoor exercises, uplifting stories and activities to improve mental, physical and spiritual well-being while in quarantine or isolation. Read more on our blog.

What happens if a PARC resident develops COVID-19?
We care deeply about the health of our residents and would immediately get in touch with the local health authority for next steps. The health authority is ultimately responsible for the medical care of anyone who contracts COVID-19, and all tracing protocols. We would also immediately isolate the resident and anyone else who had been in close contact with that individual. In most cases, the affected resident would ultimately be isolated for 14 days. Any PARC employee who had direct contact with the individual would be sent home to isolate for 14 days under an existing arrangement between PARC Retirement Living and its staff.

How is PARC communicating with residents and their families during COVID-19?
Our goal is to keep residents and their loved ones as informed as possible. We send regular email updates to residents and families. In addition to online communication, our General Managers host weekly resident meetings to communicate changes and address questions and concerns.

Can family and friends visit their loved ones?
Yes! Visits are permitted at all PARC Retirement Living residences. We offer:

  • Al fresco dining on heated patios
  • In-suite visits
  • Interior dining area visits
  • Assistance with visits to family homes and B.C. vacation destinations
  • Visiting on PARC residences and grounds

All visitors must provide proof of double vaccination and wear a mask while inside PARC buildings.

What protocols are required for new residents moving in?
Double-vaccinated prospective residents can move straight in after signing key protocol documents and providing proof of vaccination. This also applies to residents moving in from outside the country, but these individuals must additionally adhere to cross-border COVID regulations, including any mandated hotel quarantines and/or isolation periods. Currently, we are not able to offer suites to non-vaccinated seniors.

*Excludes immunocompromised residents

Let's keep up the good work

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Please let us know if you have any specific questions regarding COVID-19 and our residences.
We’re here to help!

Call +1.604.408.5811
or email us at [email protected]